View Issue Details
| ID | Project | Category | View Status | Date Submitted | Last Update |
|---|---|---|---|---|---|
| 0001523 | K18X001.00 SKB SWAN | SW Issue | public | 2022-08-09 16:26 | 2022-08-23 14:21 |
| Reporter | Assigned To | Due Date | |||
| Priority | normal | Severity | s4-minor | Reproducibility | always |
| Status | closed | Resolution | fixed | ||
| Summary | 0001523: Mute icon is always shown on screen | ||||
| Description | Audio Output: Speaker (not HDMI) Step 1, Open GoogleTV (aka PlayMovie) on the phone, casting Luca trailer Step 2. Press the volume up/down on RCU, we can see the volume bar Step 3, Press the volume up/down button on the phone (We don't see the volume bar, I'm not sure if that's the problem) Step 4. Press the volume until it is muted. (Mute icon is shown) Step 5, Press the volume up button on phone. Step 6, You can see that the mute icon remains on the screen Please check the attachment the issue occurs 56th second | ||||
| Tags | No tags attached. | ||||
| Attach Tags | |||||
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2022-08-09 16:26 developer |
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Hi, Jason, I reported this issue to M/W part. https://jira.skbroadband.com/browse/BTVSBOX-622 I will update when this issue is fixed. Thank you. |
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Hi, Jason, SPTEK was fixed this issue. Could you please test this issue using 19.534.26 firmware? http://altserver01.duckdns.org/release_by_fxn/swan_bmt/19.534.26/ I didn't test with GoogleTV because I can't play any contents or trailer. So, I tested with Youtube casting. When I change the volume of Smartphone under Youtube casting, the STB volume was changed successfully. But, the Youtube casting volume UI wasn't changed. I don't know this is problem or not. Could you check it and please let me know your opinion? Thank you. |
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Hi Sangmin, Our QA confirmed that the issue was resolved in 15.534.26 Thanks, Jason |
| Date Modified | Username | Field | Change |
|---|---|---|---|
| 2022-08-09 16:26 |
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New Issue | |
| 2022-08-09 16:26 |
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Status | new => assigned |
| 2022-08-09 16:26 |
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Assigned To | => (ALTech) Sangmin Choi |
| 2022-08-09 16:26 |
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File Added: MuteIssue.mp4 | |
| 2022-08-09 16:28 |
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Description Updated | |
| 2022-08-11 15:45 | (ALTech) Sangmin Choi | Note Added: 0010598 | |
| 2022-08-23 12:53 | (ALTech) Sangmin Choi | Note Added: 0010693 | |
| 2022-08-23 12:53 | (ALTech) Sangmin Choi | File Added: IMG_2242.MOV | |
| 2022-08-23 12:55 | (ALTech) Sangmin Choi | Assigned To | (ALTech) Sangmin Choi => (SW) Jason Ling |
| 2022-08-23 12:55 | (ALTech) Sangmin Choi | Status | assigned => resolved |
| 2022-08-23 12:55 | (ALTech) Sangmin Choi | Resolution | open => fixed |
| 2022-08-23 14:21 |
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Status | resolved => closed |
| 2022-08-23 14:21 |
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Note Added: 0010696 |
